To all companies who provide a customer service department for its customers. You know, like internet service providers, telephone companies, utility companies, credit card companies…
First, I'd really like to speak to real people. Pushing buttons until my fingers bleed because I'm being taken in circles is seriously frustrating. I have nightmares about the electronic woman's voice who says, "push or say 'one.'" Kill me.
And when I finally DO get a real, live human, could they possibly speak, oh, I don't know…ENGLISH???? I wouldn't have a problem with them speaking another language if the company was based in another country, but when I can't understand the customer service dude, your customer service isn't doing me any good.
And if they DO speak English, could they please speak it clearly so I don't have to keep saying "excuse me, could you repeat that?"
I think that's about it for today. I feel better. :mrgreen:
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The company might not be in another country, but lots of times their call centers are indeed across the globe. It’s the American Way, you know. 
by Alison
on April 10th, 2006 at 9:28 am
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You know, even if their call centers are located in another country, I can understand why I can’t understand *g* the operators. But calling my local electric company? Why do they hire people who talk like their mouths are full? Grr. 
by Larissa
on April 10th, 2006 at 2:51 pm
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There is a website out there (or a list) where a guy somehow figured out all the back line phone numbers for all of these companies (credit card, utilities, banks, etc). The idea is that he found the numbers to reach humans. I must go find that site. I’m thinking he needs a Nobel Peace Prize nomination.
by HelenKay
on April 10th, 2006 at 3:31 pm
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LOL, I needed technical support with our DSL modem. Which I purchased through our LOCAL telephone company. Had to call the south pacific apparently. I couldn’t understand the first two people. Then I was put through to “Bob” who didn’t sound much like a “Bob” but was able to at least work me through the problem… What’s the deal with that?
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What I hate is when you’ve gone through eight hours of pushing numbers on the phone “so they can access your account”, they still come on the line and ask you ALL THE SAME QUESTIONS! Grrrrrr
by Laura
on April 10th, 2006 at 4:46 pm
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The site for the way to get around all those stupid hoops you have to jump through is GetHuman. It’s pretty handy!
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TOOL has this song that’s nothing but somebody trying to get through an automated call routing program to reach a real person. I think we can all relate.
What I hate is hitting the wrong !#&$% button and having to start over.
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They have a joke floating around on the Internet that’s a spoof on parents calling the school. Something like:
Press 1 to complain about what we do.
Press 2 to make excuses about your child
Press 3 to tell us we are incompetent
and so on. I’ts pretty funny from my perspective. 
by Michelle
on April 12th, 2006 at 3:38 am
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HelenKay, that guy DEFINITELY deserves it!
Gah! April, that’s just WRONG!
Good point, Laura, that happens all the freaking time. Grr.
That’s SO cool, Tori. Thanks!
LOL, Charlene!
Michelle…love that!
by Larissa
on April 13th, 2006 at 7:52 am
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You know what really fries my ass? When they talk to you like you’re 3 (or might go postal at any second) :evil:
by Cece
on April 14th, 2006 at 6:26 am
